Refund policy

We want you to love your FrostRelief experience. If you're not completely satisfied, we offer a full 30-day money-back guarantee.

How to request a refund: Simply email us at support@frostrelief.co.uk within 30 days of receiving your order. Include your order number and reason for return.

Return process: Send the product back to us in its original condition. Once we receive it, we'll issue a full refund within 3-5 business days.

Damaged or incorrect items: If your item arrived damaged or incorrect, contact us immediately and we'll resolve it at no cost to you.